Shipping to UK

  • Shipping is free on orders over £100

 

  • We ship domestically from London using Royal Mail and DHL Express

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  • Indicative shipping times are as follows:

    • 3-6 working days

    • Expedited: 1-3 working days​

Shipping to USA

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  • Shipping is free on orders over $120

 

  • We ship domestically from California using USPS First Class and USPS Priority

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  • Indicative shipping times are as follows:

    • 3-6 working days

    • Expedited: 1-3 working days

Shipping to EU​​

 

  • We ship ground to EU using DPD

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  • Indicative shipping times are as follows:

    • 3-12 working days​​

Shipping Elsewhere​​

 

  • We ship using reliable companies such as DHL Express and FedEx

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  • Indicative shipping times are as follows:

    • 2-12 working days

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Non-Delivery

  • These indicative shipping times are guidelines and not a guarantee of the delivery date. ​​

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  • Most of our shipping options provide you with tracking. In the unlikely event your purchases do not arrive, contact us and we'll address the matter with the shipper immediately. Please note that we will wait several days before considering solutions because so far all items reported missing have been subsequently located and delivered.

Returns

 

  • Though highly unlikely, we will replace damaged or faulty products or the incorrectly dispatched items with the ones you ordered at no extra cost when you return the item/s within 14 days of notifying us. 

  • If returning goods, please contact us directly in the first instance for help with organizing an appropriate return shipment. ​

  • Your return will need shipping that can be tracked: we cannot be responsible for lost untracked items.

  • Our decision to accept a return of unwanted goods and reimburse or exchange products is discretionary. For example, we cannot reimburse or replace broken-seal goods:

    • If you decide you would simply prefer another product

    • You dislike the product for a reason not related to its merchantable quality

    • You believe you have had an allergic reaction to the product​

Please note: In all cases where we agree to a discretionary return or exchange of goods, you will be required to cover the cost of shipping to return the goods to us and the cost of shipping to send you replacement goods.

​For more detailed information on shipping and returns, please see our full Terms & Conditions.